Jetshop is committed to ensuring your satisfaction with our outdoor and travel products. If you are not entirely satisfied with your purchase, were here to help. Please read our Return and Refund Policy carefully. Return Eligibility Items must be returned within 30 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Some items may be exempt from being returned, such as perishable goods and personalized items. Return Process To initiate a return, please email us at [email protected] with your order number and reason for return. Once your return is approved, you will receive instructions on how to proceed. Customers are responsible for the cost of return shipping unless otherwise agreed upon. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund via email. If approved, a refund will be processed to your original method of payment within 7-10 business days. Exceptions Please note the following exceptions to our return and refund policy: – Discounted items are final sale and cannot be returned. – Only regular-priced items may be refunded. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or a refund as necessary. International Returns For international returns, please ensure you include a note with your return indicating your order number and email address. All international return shipping costs are the responsibility of the customer unless otherwise agreed. Customer Support Our customer support team is available to assist you with any questions or concerns you may have. Please reach out to us via email at [email protected], and we will respond within 48 hours. Thank you for choosing Jetshop for your outdoor and travel needs. We appreciate your business and are dedicated to providing you with the best possible shopping experience.